Foodora and Deliveroo: The App as a Boss?
Ivanova, Mirela / Bronowicka, Joanna / Kocher, Eva / Degner, Anne
Control and autonomy in app-based management - the case of food delivery riders.
Reihe: Forschungsförderung Working Paper, Nr. 107.
The rise of digital platforms requires a deeper understanding of the structural role of algorithmic management in work environments. In this interdisciplinary study, we examine how digital platforms, which offer food delivery service, use a mobile application for management of their workforce. Drawing on interviews with self-employed riders at Deliveroo and employed riders at Foodora, we compare how the app affects the interplay between autonomy and control of riders, and how the app-based management relates to different contractual models.