The purpose of the international workshop Emerging Patterns of Employment, Union Representation and Job Design is the discussion of results from the Global Call Center survey of industrial relations and human resource management in European and North American call centers.
Call centers have emerged as a dynamic and transnational service industry. As a source of employment growth for both advanced economies and industrialising countries, call centers are at the leading edge of flexible employment practices and changing labor relations. A major goal of the workshop is the development of a framework for analysing change in labor and employment relations in a comparative and transnational context.
The workshop program includes national reports and focussed analysis across national borders of call center industry structure, employment relations, union representation and job design. In cooperation with a research network studying low-wage work in Europe and North America, the workshop will conclude with a discussion of the quality and security provided by call center jobs in international comparison.
Participants include leading scholars of industrial and labor relations, service sector employment and comparative studies from Europe and North America, as well as representatives of German and European trade union organisations involved in the representation of workers in the call center industry.
Contact
Heike-Stempel@boeckler.de Persönliches Fenster
